Tenant FAQ

Corum RE Connect Services

Who can I ask for help?

Contact Customer Care on 1300 302 060 between 8:30am – 5:00pm (EST/EDT) Monday – Friday, or submit your enquiry.

How do I pay my rent?

> Internet – visit www.reconnect.com.au and login to pay using the Make a Payment tab.

> Phone – call 1300 302 060 and follow the prompts to pay using your nominated account.

> ‘Set & Forget’ – call 1300 302 060 or visit the Change Details tab and set up automatic payments from your bank account or credit card.

> BPAY – use the biller code and reference number on the back of your RE Connect oneCard to pay from your bank account by BPAY phone or internet banking.

> POSTbillpay – use your RE Connect oneCard to pay at Australia Post outlets by EFTPOS or cash over the counter.

Can I make non-rent payments through the RE Connect oneCard?

Yes, using the Make a Payment tab you can submit payments directly to your real estate agent for water, electricity, gas and other miscellaneous types.

When can payments be made?

You can make a payment 24 hours a day, 7 days a week, online or using our automated phone service.

Will my account information be secure?

All bank account and credit card details are stored in a secure database featuring in-built, failsafe security controls. Except for one-off credit card payments online, you benefit from extra security by not having to provide account details over the telephone or internet each time you make a payment.

How do I change my PIN?

You can change your PIN in the Change PIN area, or by contacting Customer Care on 1300 302 060.

What should I do if I have forgotten my PIN number?

For security reasons, you will need to contact Customer Care on 1300 302 060.

How do I replace a lost RE Connect oneCard?

Contact your Property Manager, Customer Care on 1300 302 060 or submit your enquiry.

Can I pay my rent by credit card?

Yes, provided your real estate agent has enabled the credit card payment option.
NOTE: Visa or Mastercard only.

What is a one-off credit card payment?

If your RE Connect oneCard is setup to pay rent from your bank account by default, you may also have the option to pay by credit card if you need to. You might choose to do this if your bank account balance is insufficient for your upcoming rent payment or to earn reward points if offered by your credit card provider.

How? When paying your rent online, simply select Use alternative credit card for a one-off payment, and follow the prompts.

NOTE: The standard 1.32% credit card convenience fee applies. The credit card name must match the RE Connect oneCard name

Will I be charged a dishonour fee if my credit card payment declines?

There is no fee for declined credit card payments, however it is important you resubmit your payment to ensure your rent does not fall behind.

Can I cancel a payment on the day it's scheduled for auto direct debit?

If you realise you won’t have the funds to cover an automatic direct debit, you can contact customer care on 1300 302 060 before 2.00pm EST/EDT to request the payment be voided.

How do I change the bank account/credit card that my rent is paid from?

You can change your nominated bank account or credit card in the Change Details tab, or contact customer care on 1300 302 060.

How can I change the amount of rent that I pay with a direct debit?

You can change your payment amount in the Change Details tab, or contact Customer Care on 1300 302 060.

How can I change my rent payment date and my payment frequency?

You can change these payment details in the Change Details tab, or contact Customer Care on 1300 302 060.

How can I change from auto direct debit scheduled payments to "pay as you go" payments, or vice versa?

You can change how you pay in the Change Details tab, or contact Customer Care on 1300 302 060.

How long does it take bank account payments to be withdrawn from my account?

It can take up to 3 business-banking days, so please leave the funds available in your nominated account.

How do I obtain my payment history?

You can obtain your payment history in the Payment History tab or contact Customer Care on 1300 302 060.

What do I do if there are multiple tenants living in the same property?

If you have more than one person paying rent on your property, you can each register for your own RE Connect oneCard.

How can I cancel my card?

If you are vacating your property or no longer require the service for any other reason, you must remember to cancel your card. Please contact customer care on 1300 302 060 or send an enquiry including your card number, full name, address, DOB and the name of the real estate agent you are renting through.

My RE Connect oneCard is approaching expiry, do I need to apply for a new one?

No. The expiry date listed on your card is applicable for the Ambassador Card rewards program only. As expiration approaches, you will be automatically issued a replacement card. This will allow you to continue benefitting from the range of discounts and rewards offered by Ambassador Card.

NB: You must remember to notify us should you no longer require use of your card for rent payments; it will not be automatically deactivated on expiry.

How can i authorise someone to act on my behalf?

The card holder and authorised person can both complete a Tenant authority form

Enquire about our RE Connect service to find out more information.

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Find Us

Level 20
347 Kent Street
Sydney NSW 2000

Support Hours

Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Friday08:30 - 17:00
SaturdayClosed
SundayClosed